HyperTerminal is a serial communicationl program included
with Windows 9x, NT, 2000, XP, Server 2003, and Server 2003 R2.
It is usually found under Start > Programs >
Accessories > Communications.
Click
here for information on how to install Hyperterminal
To test the NetModem
Client using HyperTerminal, Run Hyperterminal, enter
anything as the name for the connection, click OK, then
under "Connect Using:" choose the Modem Name,
(which is provided by the Modem Driver which is attached
to the NetModem client's virtual COM port.). When Hyperterminal
asks for a phone number, try using the same phone number
that you plan to use for DialUp Networking or other
dialout application. This might not allow you to accomplish
much once you connect, but doing this will allow you
to know if the client is able to successfully make a
connection with the modem located at the phone number
you are attempting to dial.
If the dialing
fails with a simple error message such as BUSY, NO DIALTONE,
etc. then you should proceed to troubleshoot ths just
as you would when dialing from a local modem. For example,
a NO DIALTONE response would indicate that the modem
is not plugged into the phone line, or the phone line
is not producing a proper dialtone. If your phone system
requires a 9 to be dialed before generating a Dialtone,
this can be overcome by setting "X3" in your
modem init string, which tells the modem to dial without
waiting for a Dialtone, and adding 9 followed by a comma
to the beginning of the phone number (The comma generates
a short pause). A BUSY or NO ANSWER response would indicate
normal types of issues reaching the phone number that
you are attempting to connect to. Try dialing the same
phone number with a voice phone on the phone line the
modem was connected to, to see if you get the same result.
If the issue is more complex, or if nothing seems to
happen at all when dialing, then the next step would
be to enable a trace log from the NetModem Client, so
you can see what is occuring. See the Monitoring Activity
section in the NetModem users guide for more details
on collecting trace data. Problems can often solved
by reading the resulting trace yourself. However, if
you have difficulty interpreting the data, simply fill
out a Support Request then email the trace file to support@pcmicro.com as an attached
file.