Q1.	I have installed MPNT Server, however I cannot launch SpartaCom Administrator and in the NT Event Viewer, search for Event ID: 7013; Source Service Control Manager; Type Error; Category: None; "Logon attempt with current password failed with the following error: Logon failure: unknown user name or bad password."
A1.	_ On the MPNT Server machine, Open Services. _ In Services, double-click on Acctrol Monitor. _ Check that the user name used to start this Service has local administration rights on the server machine and that the password used to launch the Acctrol Monitor Service is the correct password for this user. _ Click ok to validate any changes. _ Stop and restart the Acctrol Monitor Service.
Q2.	I want to insert new users on the SpartaCom database but I get the message "Cannot create a new SpartaCom user because of License limitation".
A2.	You may need additional licenses. On the MPNT Server machine, go to SpartaCom Administrator. Click on the menu Help/About SpartaCom Administrator and on the License section check the maximum of users allowed. If you need additional licenses, call the Sales Team in the USA at 1-800-922-0005.
Q3.	If a user cannot connect, what are the first steps to check?
A3.	_ On MPNT Server check if there are any error messages in the View\View Alerts window. _ On the client machine, check if there is any error message on the Popup application. If you are using an NT client machine you should also refer to the NT Event Viewer. _ On the SpartaCom Administrator, verify that a resource has been allocated to the user or its parent. _ Right-click on the user and check to see if the properties have been disabled. _ If this user does not have any properties, go up in the User Pane until you find any defined properties on the user parents _ If there are no properties defined on the User Pane, check the general properties in the menu Tools\Options\User\Default Parameters.
Q4.	I want to use the "Number Banning" option on the MPNT Server machine. How can I configure it?
A4.	_ Open SpartaCom Administrator and on the main menu, click on Tools/Options _ In the Options window, click on the Dialing Properties tab _ Make sure the "Enable Number Banning" box is checked _ Double-click on the default Dialing Prefix entry "Direct line" or click on Add to create a new one _ In the Dialing Properties Description Window, configure your dialing properties to access an outside line and make national and international calls, click ok _ Back in the dialing properties tab, make sure you enter your country code and area code if required. Click ok and update SpartaCom Administrator's configuration _ Back in the SpartaCom Administrator, select a group of users or a single user you want to set a restriction on _ In the drop-down menu, under the main menu, select number banning _ Right-click on the user name in the right-pane window and select new dialing restriction _ Specify the number you want to allow or ban
Q5.	During the installation, the DAOPACK was not installed correctly, why?
A5.	Check that no application using an ODBC interface is running. If yes, then this is the cause of the problem. Stop these applications or services and reinstall MPNT.
Q6.	I want to install MPNT Server or Client from a shared network drive but I get an error message during the installation of the DAO pack?
A6.	This is because the Network Path is too long; therefore you should install the software locally.
Q7.	I am receiving the error: "The procedure entry point SPMObdcCvtBinary2Text could not be located in the dynamic link library SPLib2.dll" after rebooting the server the first time after a reinstallation. How do I correct this?
A7.	1. Uninstall MPNT/Acctrol. Reboot the machine as part of the uninstall process before proceeding to the next step. NOTE: You may experience additional error messages during the uninstall of the software. These errors can be ignored. 2. Delete the following files from the specified directories: \Winnt\system32\SPLib1.dll \Winnt\system32\SPLib2.dll \Winnt\system32\SPLib3.dll 3. Delete the SpartaCom folder from the Program Files or the install directory chosen during the install. 4. Select Start, Run and type in REGEDT32. Delete the following SpartaCom folder from HKEY_LOCAL_MACHINE\Software. 5. Install MPNT/Acctrol according to directions provided in the manual.
Q8.	After the installation of MPNT Server, and the SpartaCom Administrator is launched for the first time, I receive the following error: "Error occurred wile reading license numbers." "(Reduced operating mode)" The SpartaCom Administrator will open, however, it is operating as an evaluation version. How do I correct this?
A8.	This error message is due to the Acctrol Monitor Service not having the correct privileges to start. The Acctrol Monitor user account MUST have Domain Administrator privileges. To check this: 1. Go into Control Panel | Services. 2. Double-click on the Acctrol Monitor Service. 3. Select the button beside "This Account..." 4. This will bring up the "Add User" dialog box. Make sure the Domain name is chosen at the top. 5. Select the Administrator account (or a user that has both Administrator and Domain Administrator rights). 6. Select "OK". 7. Type in the correct information into the 'Password' and 'Confirm Password' dialog box. 8. Select "OK". 9. Highlight the Acctrol Monitor Service and click on "Start". Once the Acctrol Monitor Service has started, proceed with configuring the SpartaCom Administrator as described in the Quick Start Users Guide.
Q9.	After the installation of MPNT Server, and the SpartaCom Administrator is launched for the first time, I receive one of the following error message: "Entry Point Not Found" or The ordinal 6467 could not be located in the dynamic link library mfc42.dll. The Acctrol Monitor will also fail to start. How can I resolve this?
A9.	Go into the Winnt\System32 directory. Make sure the files below are not selected for "Read Only". MSVCRT.DLL MSVCP60.DLL MFC42.DLL To do this, highlight and right-click on the .DLL file. Select "Properties" on the displayed menu. If the "Read Only" option is checked, you must click on it to uncheck this option. Click on "Apply" and "OK". When this procedure has been performed for all 3 .DLL files, you must reinstall the MPNT Server Software.
Q10.	I receive "Invalid Resource Name" when trying to connect my MPNT client to a shared COM Port on the MPNT Server. How can I correct this?
A10.	On the client machine, open the 'SpartaCom Popup Client'. Click on the 'Modem Pooling" tab. Highlight the redirected COM port and click on "Parameters".
	A. If nothing appears in this box, nor in the drop down menu, do the following: 1. On the Server machine, open the SpartaCom Administrator. 2. Select "View" | "Alerts". a. If "License Number already in Use" is shown, the MPNT serial number and key has been duplicated. Each MPNT Server must have a unique serial number and key. b. If "License Number already in Use" is not listed, proceed to #3. 3. Select "File" | "Database" | "Wizard". When prompted to continue, select 'Yes'. a. During the Wizard set up, take all default parameters. b. After the wizard finishes, select "Update Monitor Configuration". c. On the client machine, open the 'SpartaCom Popup client' d. Click on the 'Modem Pooling' tab. e. Highlight the redirected COM port. f. Click on "Parameters". g. A network path should now be listed. h. Dial out using the redirected port.
	B. If a network path is listed within the network path, do the following: 1. On the Server machine, open the SpartaCom Administrator. 2. On the left side of the screen select "Resources". SpartaCom Resources should be listed and possibly MPNT or SAPS Resources. Take note of all that's listed under "Resources". These are considered as your "Pools" or "Share Names". These names must be entered into the network path in the correct format (\\ServerName\PoolName) on the client machine. 3. On the client machine, open the SpartaCom Popup Client. 5. Click on the 'Modem Pooling' tab. Highlight the redirected COM port and click on "Parameters". 6. Choose the correct network path on the drop down menu.
	D. The error may occur if the server name is incorrect in the network path. 1. On the server machine, open the SpartaCom Administrator. 2. On the left side of the screen select "Resources". SpartaCom Resources should be listed along with the pool name (usually MPNT or SAPS Resources). Take note of the Server name that is displayed before the COM port (Server\COM3). 3. On the client machine, open the SpartaCom Popup Client. 4. Click on the 'Configuration' tab. Check the server name against the name that was displayed under the SpartaCom Administrator in step 2. If the name does not match, highlight the server name and click the 'Delete' button. Choose 'Add' and enter the proper server name. 5. Click the 'Modem Pooling' tab. Highlight the redirected COM port and click on 'Parameters'. 6. Choose the correct network path on the drop down menu.
	D. The error may occur if no COM ports are shared on the server. 1. On the Server machine, open the SpartaCom Administrator. 2. On the left side of the screen select "Resources". SpartaCom Resources should be listed along with the pool name (usually MPNT or SAPS Resources). Take note of the Server name that is displayed before the COM port (Server\COM3). 3. Under the MPNT or SAPS Resources, there should be COM ports listed as Server_Name\COMX. If the resources are listed as Server_Name\COMX - Modem Type, delete the resource by right clicking the resource and choosing delete. 4. Right click on your share and choose "Insert NT Resources". Double-click the resource where the device you want to share is attached and is appearing as COMX and not COMX - Modem Type. 5. If changes are made to the server, update the monitor configuration by clicking the "!" (Exclamation point).
Q11.	On my client machine I have redirected the MPNT Port to the correct Server and correct Port, however I still cannot connect?
A11.	In the Event Viewer, search for Event number 72; Source: SPNetNT; Type : Warning; Category: SMB; "Invalid resource Name". This message means the Resource Pool you are trying to reach does not exist on the MPNT Server Note: Always make sure you connect to a Pool of Resources and not directly to a Com Port Resource, to change the resources name please follow the instructions below :
	a- under NT _ On the client machine go to Control Panel and double-click on the SpartaCom MPNT client icon _ Double-click on the Port you are trying to open _ Correct the Resource Pool name
	b- Under Windows 9x _ On the client machine go to Control Panel and double-click on the System icon _ Click on the Device Manager tab _ Click on ports _ Click on MPNT Port _ Click on the MPNT Redirector _ Correct the Resource Pool name you want to connect to (e.g.: \\server\pool)
Q12.	Can I increase the number of redirected ports for my MPNT Clients?
A12.	Yes. By default, the MPNT NT client installs 4 redirected COM ports and the Windows 9x clients install one COM port. To allow additional COM ports to be redirected, do the following:
	On Windows NT/2000: 1. Open the registry using REGEDT32. 2. Go to Hkey_Local_Machine\System\ CurrentControlSet\Services\SPRDRNT\Parameters 3. You can add sub-keys named "Sapsx" ("x" representing a number) ex: Saps4. This is done by going into the 'Edit' menu and choosing 'Add Key'. 4. Choose the 'Edit' Menu; select 'Add Value'. Value name: DosDevices; Type: REG_SZ; String: The next available COM port. Example: DosDevices REG_SZ COM7 Note: There should already be 4 sub-keys (Saps0; Saps1; Saps2; Saps3) 5. Close the Registry. 6. Go to Control Pane. 7. Double click 'SpartaCom MPNT client'. 8. Configure the additional MPNT port settings with the correct Network path . 9. Click on OK and close the Network Panel. 10. Shutdown and restart your NT machine.
	In Windows 9x: _ On the Windows 9x SpartaCom MPNT client, double-click on "Add\Remove programs" _ Click on "SpartaCom MPNT for Windows 9x" _ Click on "Add\Remove" _ Click on "Add a resource" _ Click on "Use directly a resource" _ Enter the network path for the resource and click on ok to validate your changes
Q13.	On the MPNT Server machine I have activated the number banning option and disabled some numbers but now all the numbers the users try to dial do not work. How can I solve this problem?
A13.	In SpartaCom Administrator, you can verify if there are any alerts by clicking on the menu View/View Alerts. If the alert "The number to be dialed is invalid" appears, then your Telephony configuration is probably incorrect.
	_ On the Server machine, go to NT Control Panel, double-click on the Telephony Icon _ Choose the Dialing Properties defined for your MPNT Server _Check that the chosen Dialing Properties match your company's Telephony configuration. _Validate your modifications.
Q14.	I want to remove the Popup application from the taskbar. How can I do it?
A14.	There are several solutions a. First you can uncheck the following boxes in the client popup - Display current connection status at connect - Always visible b. Remove the client popup from the taskbar by pressing simultaneously shift and F4 keys when the popup is up on your screen c. Remove the client popup permanently. To do this you will need to delete the following value from the registry : - For Windows NT HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"SpartaCom Client popup" - For Windows 9x HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"SPPopup.exe" Note : This solution will only be effective after you reboot your machine
Q15.	It seems that the opening of the MPNT Com Port on the Windows NT client machine is very slow. This seems to happen frequently since I have installed Remote Access Service on this machine to connect to the Internet.
A15.	- On the MPNT client machine, go to Control Panel - Double-click on the Network icon and click on the Bindings tab - In SPNetNT Interface select Wins Client (TCP/IP), if the TCP/IP protocol is installed - Amongst the list of network cards it is best if the physical network card through which MPNT client and MPNT Server communicate is placed in first position. If this is not the case, it is likely to explain the slowness of the connection.
Q16.	I want use the Anonymous Group for the first time but it is not working?
A16.	_ The Anonymous Group is Disabled by default, so you need to enable it before you can use it. _ In the SpartaCom Administrator, highlight "Anonymous group" in user tree pane _ Right-click on it _ In the "User Group" tab, enable the "Anonymous Group" option and click ok _ In the menu Tools/Options click on the User tab _ Choose "Undefined User" and check the box "Use the Anonymous user in Anonymous group" or "Add the user in Anonymous group" depending on the option you want to use _ Click on ok and update the configuration by clicking on "!"
Q17.	My Terminal Server Thin Client is trying to access the modem on the MPNT Server and the Client popup says, "Start using a resource" and "Stop using a resource."
A17.	1. Install and configure MPNT Server onto the NT Server machine following the instructions provided with the software. 2. You must add one additional user to rename into the SpartaCom database. a. Under SpartaCom Administrator, right click on the MPNT User in the left-hand panel. b. Choose 'Insert NT Users'. c. Add any available user listed by double clicking on the user. d. Close the 'Insert NT Users' window. e. Go into 'Tools' | Select 'Update Monitor Configuration' 3. Right-click on the user you added above in Step 2 and choose 'Rename'. 4. Delete the Domain_name\Username. Type in the following user exactly as it is shown: NT Authority\System 5. Go into 'Tools' | Select 'Update Monitor Configuration'.
Q18.	My Windows 2000 Client gets and error, "resource \\servername\mpnt resources: SMB error class : 4; error code : 5 occurred (server has released the resource)
A18.	On Windows 2000, if you have Terminal Services enabled OR if the machine has been cloned, you will need to follow the procedure below to allow the MPNT client to connect to the MPNT Server. 1. You must add one additional user to rename into the SpartaCom database. a. Under SpartaCom Administrator, right click on the MPNT User in the left-hand panel. b. Choose 'Insert NT Users'. c. Add any available user listed by double clicking on the user. d. Close the 'Insert NT Users' window. e. Go into 'Tools' | Select 'Update Monitor Configuration' 2. Right-click on the user you added above in Step 1 and choose 'Rename'. 3. Delete the Domain_name\Username. Type in the following user exactly as it is shown: NT Authority\System 4. Go into 'Tools' | Select 'Update Monitor Configuration'. Now try to connect from the Windows 2000 client machine.
Q19.	The error message, 'Unable to load file "C:\Program Files\Common Files\System\OLE DB\oledb32.dll" to register it' message occurs during MPNT server install (with DAOpack)
A19.	The DAOPACK can be installed separately from MPNT. _ Uninstall MPNT. _ From the \distribution directory on the MPNT CD execute the program 'mdac_typ.exe'.