If pcAnywhere
fails with "Error Initializing Modem".
The most common
cause for this is if the modem device which was selected
in pcAnywhere no longer exists, or was set to use a
COM port which no longer exists. For example, if pcAnywhere
was configured for a specific modem, and you later delete
that modem device (driver) from the Windows control
panel (under Phone and Modem options) and you re-add
the modem device driver again, pcAnywhere will not be
aware of the change.
To solve this
issue, open pcAnywhere and click on either the "Be
a Host" tab or the "Remote Control" tab,
then left-click on the word "Modem" below
and chose "Properties". This will cause pcAnywhere
to verify that the selected modem device (driver) still
exists, and if it's missing it will inform you, and
will allow you to select a new modem device (driver)
which does exist.
If pcAnywhere
dials and connects, but then you get only a black window.
Make sure that
the modem driver being used on the Client's virtual
COM port is an exact match with the modem driver being
used on the Modem Server computer. Mismatched modem
drivers will cause some applications including pcAnywhere
and DUN to fail.
Make sure you have a compatible version of pcAnywhere.
Version 8.00 is known to have problems when used over
a network, so you need at least version 8.02 or later.
Previous versions of PC Anywhere did not allow using
networked modems due to timing restrictions.
There are many
other reasons pcAnywhere could connect with a black
window, which are listed at a mirror of Symantec's support notes
here: https://service1.symantec.com/SUPPORT/pca.nsf/docid/199753082441
If you are still unable to resolve the issue, try installing
pcAnywhere directly on the Modem Server computer and
see if you still have the issue or not when communicating
directly with the real modem (bypassing the network).
If this does not work, then you will know the problem
is not related to the modem sharing software. If it
does work when Dialing directly from the modem, but
does not work when Dialing though the Clients virtual
COM port, then please contact support@pcmicro.com
for further assistance.
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