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Testing ModemServe with Hyperterminal

HyperTerminal is a serial communicationl program included with Windows
It is usually found under Start > Programs > Accessories > Communications.

To test the ModemServe Client using HyperTerminal, Run Hyperterminal, enter anything as the name for the connection, click OK, then under "Connect Using:" choose the Modem Name, (which is provided by the Modem Driver which is attached to the ModemServe client's virtual COM port.). When Hyperterminal asks for a phone number, try using the same phone number that you plan to use for DialUp Networking or other dialout application. This might not allow you to accomplish much once you connect, but doing this will allow you to know if the client is able to successfully make a connection with the modem located at the phone number you are attempting to dial.

If the dialing fails with a simple error message such as BUSY, NO DIALTONE, etc. then you should proceed to troubleshoot ths just as you would when dialing from a local modem. For example, a NO DIALTONE response would indicate that the modem is not plugged into the phone line, or the phone line is not producing a proper dialtone. If your phone system requires a 9 to be dialed before generating a Dialtone, this can be overcome by setting "X3" in your modem init string, which tells the modem to dial without waiting for a Dialtone, and adding 9 followed by a comma tobeginning of the phone number (The comma generates a short pause). A BUSY or NO ANSWER response would indicate normal types of issues reaching the phone number that you are attempting to connect to. Try dialing the same number with a voice phone to see if you get the same result.

If the issue is more complex, or if nothing seems to happen at all when dialing, then the next step would be to enable logging in the ModemServe Client, so you can see what is occuring. See the Logging Data section in the ModemServe users guide for more details on collecting log data. Problems can often solved by reading the resulting trace yourself. However, if you have difficulty interpreting the data, simply fill out a Support Request then email the trace file to support@pcmicro.com as an attached file.




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